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 - Shipping & Return Policy -

Thank You for shopping at Laureltenn Peak Farm.

Shipping Policy 

The following products are eligible for shipping within the Lower 48 of the United States. Which include : Jewelry, Paracord items, Blank Cards, Small handmade business card holders, bookmarks, Card holders and Personal care products. 

 

We do not offer shipping outside of the U.S. at this time.  Please don't make a purchase if you live outside our shipping area stated above. Thank you.

Our items will be shipped through either USPS, Fedex or UPS.

Items will be shipped out within 2 business days after items purchased.

Not all items in the Home and Garden Section are available to ship. These items are locally handcrafted items, which at times can take up to 14 business days to make, depending on our schedule.  At times it is rare we have our items on hand, we try our best to inform customers of availability, if we do it will be listed within the Description what we have listed on the Website. If you need a large item like a garden trellis, please contact before purchasing this item to get an accurate time of product availability, size and color.

NOTE: All large items; for example any size Garden Trellis, Can NOT be shipped out at this time. 

Damaged Goods During Shipping 

We ship all our items with insured mail. If your item arrives damaged through the shipping process please follow there protocol for submitting damage package claim with the following.       USPS : https://www.usps.com/help/claims.     or   Mail company listed on packaging.

Return & Refund Policy

The following terms are applicable for any products that You Purchase with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purpose of this Return and Refund Policy:

  • Company (referred to as either”the Company”, “We”, “Us” or “Our” in this Agreement) refers to Laureltenn Peak Farm, www.laureltennpeak.com.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Website refers to Laureltenn Peak Farm, accessible from http://laureltennpeak.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellations

You are entitled to cancel Your Order before shipping has been processed and sent to carrier; within 2 business days without giving any reason for doing so. In order to exercise this cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 1-3 business days from the day on which We received your email. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that: 

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging (ex: shipping envelop/box, plastic sleeve, etc.) 

  • You are responsible for the cost and risk of returning the Goods to Us. 

  • We cannot be held responsible for the Goods damaged or lost in return shipping. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of Goods or proof received return delivery.

The Following Goods Can NOT be returned.

  • The supply of Goods from our local Baked Goods Section 

  • The supply of Goods from the Farm (Garden Veg., Eggs, Fruit or Flowers)

  • The supply of Goods made to Your specifications or clearly personalized (by Size, style or shape) (Note: Some of our listings have special size instructions, please review before purchasing. Thank You)

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection, hygiene reason and were unsealed after delivery.

  • The supply of Goods which are, after delivery according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Baked Goods and Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 

Gifts

At this time we do not offer gift options, such as gift purchases of sale or gift cards.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

- By Email: info@laureltennpeak.com

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